FAQ'S

ANY QUESTIONS ?

We hope you find our Mindbody system easy to use to book your classesAny problems that you encouter can be easily rectified.

Please contact Jo Fleming for any further enquiries or assisitance jo@rebalancepilates.co.uk


FREQUENTLY ASKED QUESTIONS


Q.      How to book at class online?

We use the Mindbody booking software to schedule and book the classes, they are all prepaid with a set number of spaces

  • From our website click on the 'book a class' link and the class diary will come up
  • Find the class that you'd like to attend and click 'sign up' on the desired class date and time, location.
  • Select the dates that you'd like to attend by using the date drop down box. You can select one, six or ten dates.
  • Then click 'book pilates classes' and pay online to complete the booking.


Q.      Can I drop in to a single session?


Please do, but please prebook online first and pay for a single session as we have a set number in class


Q.      How can I see my booking or schedule of classes?


You can login to the Mindbody booking site and go to'Manage My Booking' and from there 'schedule'. This will show your classes that you are booked into, from here, you can email yourself the list, early cancel or late cancel a class if needed.


Q.      How do I swap my class to another one?


As long as you can give 12 hours or more notice classes can be cancelled and moved to your convenience.


  • Access your schedule as described above and identify the class you wish to cancel and rebook.
  • You can 'early cancel' with 12 or more hours notice to gain a swap session.
  • If you 'early cancel' the session is available to be used again, so return to 'book a class'
  • Now find the new date and time you require within the expiry of your booking period and 'sign up'
  • If the new date is within the expiry date of the payment pack and it will show available as class credit and you can click 'create a swap'. If the session is too far into the future for a swap the system will request payment.


Q.      How do I get on the class if it is already showing as full?


You can 'waitlist' for a class so if someone cancels you can gain the new space. A class showing 12/12 booked will allow you to click 'sign up' and 'waitlist' for the class. If a space does come up you will be notified by email and you can come along. The class will only then be charged so please have credit to pay for the session in your account.

Please ensure you have allowed autoemail notifications on your profile or you may not recieve the notice. 



Q.      I never recieve cancellations, notifications or reminders?


Please ensure that you have agreed and ticked to recieve schedule changes and notification emails in your account profile section. If there is ever a schedule change, we send out emails, and if we need to urgently cancel due to staff sickness the inbox in the quickest most efficient way we can let you know!



Q.      How do I know what spare or unused sessions I have remaining in my account?


Go to 'manage my booking' and then 'account' and you can see unbooked sessions

Remaining sessions will include already booked sessions within the number. 


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